Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Policies Effective Immediately 

August 12, 2025 

New Booking Policy

Any New Client from out of our district booking a spay or neuter will be required to pay a $100.00 non-refundable deposit at time of booking. The deposit will be deducted from the final bill. 

Areas excluded are: 

Town of Swan River 

R M of Minitonas-Bowsman 

R M of Mountain 

Municipality of Swan Valley West 

No Show Policy 

Any appointment that no-shows will be charged a $60.00 non-refundable no-show fee. The fee is required to be paid before scheduling any more appointments. 

Cancellation Policy 

Cancellations made less than 24 hours before the appointment will be charged a $60.00 non-refundable cancellation fee. The fee is required to be paid before re-booking. 

Life happens, we understand. All policies will be implemented at the discretion of the clinic staff.  

All fees can be paid in-person (cash or card), via credit card over the phone, or e-transfer to info@swanvalleyvetclinic.com  

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Debit, Cash and E-Transfers.